For our FAQs page, click here, or choose a form on the left. We will respond in 24 hours or less.

Account Support Form

Your email address


Your account ID

Your full name

The last 4 digits on your credit card


The VZone where you are having a problem
newHorizone Dreamscape

Is the problem you are having listed here?
Please scroll down and make a selection Convert my free trial Dreamscape account into a full account Convert my free trial newHorizone account into a full account My password or account ID do not work I cannot change my password I want to cancel my account but don't know how to do it I want to change from a 7 day account to a monthly account I want to change my payment method I want to add another account to my credit card My problem is not listed here

If the problem you are having is not listed above, please describe
the problem in detail:

PC Technical Support Form

Your email address


The VZone where you are having a problem
newHorizone Dreamscape

Your account ID


PC information
Windows 95 Windows 98 Windows 2000 Windows 2000 Professional Windows ME Windows XP

Browser type and version you are using


Type of connection to the internet
28K Dial up 56K Dial up DSL Cable T1

ISP name


How much RAM does your computer have?
Megabytes

Have you ever had this problem before?
Yes No

Do you have a firewall installed?
Yes No Don't know

Have you recently installed any new software?
Yes No

If you have a high speed connection, do you share it with one or more other computers?
Yes No

Is the problem you are having listed here?
Please scroll down and make a selection I'm told to download the software each time I try to enter I get a message that my version of the client is not supported I get a message of a Sybfusion Error My password or account ID do not work I get a black screen when I try to enter Login pages load slowly or not at all "Cannot contact host computer" comes up I get an error page showing "504 Gateway" I get extreme lag inworld, and I'm unable to move I cannot login my second or third avatar I cannot download the client software My problem is not listed here

If the problem you are having is not listed above, please describe
the problem in detail

Mac Technical Support Form

Your email address


The VZone where you are having a problem
newHorizone Dreamscape

Your account ID


MAC information
Mac OS X Mac OS 9 Mac OS 8 Mac OS 7

Browser type and version you are using


Type of connection to the internet
28K Dial up 56K Dial up DSL Cable T1

ISP name


How much RAM does your computer have?
Megabytes

Have you ever had this problem before?
Yes No

Do you have a firewall installed?
Yes No Don't know

Have you recently installed any new software?
Yes No

If you have a high speed connection, do you share it with one or more other computers?
Yes No

Is the problem you are having listed here?
Please scroll down and make a selection I'm told to download the software each time I try to enter I get a message that my version of the client is not supported I get a message of a Sybfusion Error My password or account ID do not work I get a black screen when I try to enter Login pages load slowly or not at all "Cannot contact host computer" comes up I get an error page showing "504 Gateway" I get extreme lag inworld, and I'm unable to move I cannot login my second or third avatar I cannot download the client software My problem is not listed here

If the problem you are having is not listed above, please describe
the problem in detail

Account Conversion Form

If you want to convert your FREE Trial Account to a Monthly Account, complete the form below and click the "Please change my account and bill my credit card" button. We will respond in 24 hours or less.

World
newHorizone Dreamscapes

Your email address


Your account ID


The last 6 digits of your credit card


Special requests:

If you agree to the change in your account click here
or...

Send us a Testimonial:

Your email address


Your account ID




Please write your testimonial here: